Shopping Cart

Shipping and Return

[vc_row][vc_column][vc_tta_tour style=”modern” shape=”square” color=”white” spacing=”5″ active_section=”1″ css_animation=”none”][vc_tta_section title=”1. SHIPPING RATES” tab_id=”faqs1″][vc_column_text]Simply add products and enter your address for live shipping rates, no need to make an account or login!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.[/vc_column_text][/vc_tta_section][vc_tta_section title=”2. PLACING AN ORDER” tab_id=”faqs2″][vc_column_text]Most orders are processed in 2 business days; additional processing time may occur for larger orders and freight orders.

Order cut-off time is 12 PM Adelaide time. We do not offer rush processing. We can only ship to the address provided at the time of the order. We do not accept address changes. Orders placed during the weekend or holidays will be processed the next business day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”3. RETURNS” tab_id=”faqs3″][vc_column_text]Several types of goods are exempt from being returned. Perishable goods cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless advised by Adelaide Organic Hydro.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery[/vc_column_text][/vc_tta_section][vc_tta_section title=”4. REFUND” tab_id=”faqs4″][vc_column_text]Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your  original method of payment, within a certain amount of days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”5. LATE OR MISSING REFUND” tab_id=”faqs5″][vc_column_text]If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at[/vc_column_text][/vc_tta_section][vc_tta_section title=”6. RETURN SHIPPING” tab_id=”faqs6″][vc_column_text]To return your product, you should mail your product to:
Adelaide Organic Hydro 
13-21 Krieg Rd, Evanston Park SA 5116

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.[/vc_column_text][/vc_tta_section][vc_tta_section title=”7. PRICE AND AVAILABILITY” tab_id=”1605327318054-4deca814-203a”][vc_column_text]Prices and availability are subject to change without notice. We are unable to issue price adjustments due to manufacturer price changes after the date of the original sale.

We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice and to cancel any order we are unable to fill where availability is constrained and an order is processed in error.

Our customer service can inform you when a product is not in stock, and can tell you when we expect the product will be available. Anticipated delivery dates are based upon vendor-supplied information and are subject to correction or change.[/vc_column_text][/vc_tta_section][/vc_tta_tour][/vc_column][/vc_row][vc_row css=”.vc_custom_1504750735093{margin-top: 50px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][tbay_title_heading title=”Still question?” align=”center” buttons=”btn-default btn-outline” buttons2=”btn-default btn-outline”][vc_column_text]Fill the form to ask you more questions, our suppoters will respone as soon as possible.[/vc_column_text][contact-form-7 id=”559″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][/vc_column][/vc_row]

Adelaide Organic Hydro© ABN 12 818 103 648

We don’t stock everything, we just stock THE BEST